Is this a “lite” version of the program? Top

ANSWER: This offer includes the full-featured Windent Platinum program, including the 3D Charting system, the EMR system, and an integration to digital x-ray or imaging. For the current list of x-ray and imaging systems that we have developed, email support@windentplatinum.com. New systems are added each month.

What features are included with the dental software? Top

ANSWER: Windent Platinum is a fully-functional system for comprehensive patient management, designed to give you control over patient scheduling, billing, and treatment. It includes:

• Patient and Account Management and Reporting
• Appointment Scheduling
• 3-Dimensional Restorative Charting
• 3-Dimensional Periodontal Charting
• Electronic Medical Records (EMR)
• Image Management
• Interface to Digital X-ray or Imaging System
• Integration to Microsoft Word and Excel
• Email Communication
• Insurance Claims (Dental)
• Recall Management
• Management Reporting
• Prescriptions
• Patient Health History
• Implant Tracking

Visit the Features page to view sample screenshots of these features.

How long has this software been out? Will I be a test user? Top

ANSWER: Windent Platinum has been in development for the past 4 years. It is new, and the most exciting program we have ever released! You will not be a test user. The product has been in beta testing for more than a year and it is fully functional.

Is Windent Platinum the same system as the Windent SQL program? Top

ANSWER: Windent Platinum is serviced by a completely separate group within Windent. The Windent Platinum group operates as an entirely web-based business unit, independent from the services provided for the existing Windent systems.

What is MS SQL Server Express? Top

ANSWER: Microsoft offers two versions of its flagship relational database manager. One is offered free of charge and one requires proper licensing fees. The free version of MS SQL Server has a physical limitation of 4 GB of patient information.  This translates to 20 years of data for a typical single provider office. Windent Platinum is designed to run under both relational database managers from Microsoft. You can upgrade to the full version of the Microsoft flagship product at any time without any changes to your Windent Platinum software.

Why did you pick MS SQL instead of another database? Top

ANSWER: MS SQL was chosen over other databases for its robust features and capabilities as well as its ability to grow with your practice as needed. MS SQL is also a very widely used database manager across many industries. Getting IT assistance for MS SQL is much easier for our customers.

What payment methods do you accept for additional services? Top

ANSWER: We accept company checks, Visa, MasterCard, American Express, and electronic check.

Can I file electronic claims with Windent Platinum? Top

ANSWER: Windent Platinum comes with the standard ADA and HCFA forms to send paper claims. However, you can submit electronic claims (dental, medical, and government) via Emdeon. The cost information is below:

1. Electronic Claims Module - $200.00 per office
2. Dental Enrollment - $75.00 per Tax ID Number submitting under
3. Medical Enrollment - $75.00 per Tax ID Number submitting under
4. Government Enrollment - $125.00 per Tax ID Number submitting under Government enrollment is necessary when filing claims to BlueCross BlueShield, United Concordia, Tri-Care, Medicare, Medicaid, Railroad Insurance, and insurance for Federal employees.

What is the cost for sending electronic claims? Top

ANSWER: Dental Claims will be billed at the rate of $.58 per claim and Medical Claims at $.68 per claim (US). In Canada, the CDAnet or ITRANS submission is free.

What is the cost for sending electronic patient statements? Top

ANSWER: Electronic statement services include the paper products (statement, envelope, and reply envelope), the postage and also the labor to fold, stuff, stamp and mail the statements. The cost per statement is $.80 and the average savings on 1000 patient statements sent electronically is $500 per month.

What is the cost for sending text messages? Top

ANSWER: Text messaging is available including the integration to Windent. Each text sent or received from a patient is stored in their Windent patient record. Please contact the Sales Department for pricing information.

What are the minimum system requirements? Top

ANSWER: Windows XP Professional with SP3, Windows Vista Business, Windows 7 Professional operating system, Windows Server 2008, or Windows Server 2003 with a minimum of 4 GB RAM. Server 2008 is recommended for networks.

Is my data freely accessible? Top

ANSWER: Your data belongs to you and you can access or extract it at anytime. For the safekeeping of your patient data, we recommend that you encrypt your data.

What if I choose not to continue using the software? Top

ANSWER: You can stop using the program at anytime and export your patient data into another system.

How can I get my patient data out of my existing system and into Windent Platinum? Top

ANSWER: Data conversion is offered from many other practice management software. Systems that we have converted from include: Eaglesoft, Practiceworks, Dentrix, Softdent, and Easy Dental. Please contact our sales department if you have another system not listed here.

Is there a specific limit to the amount of data I can enter into the system? Top

ANSWER: You can store up to 4GB of patient data in the Windent Platinum program. For the average-size practice, this is the equivalent of about 20 years of data accumulation! Optionally, you can upgrade your MS SQL Server Express at any time to the full version of MS SQL Server for an "unlimited" capacity.

Can we get an Internet-hosted solution instead of installing the software on our PCs? Top

ANSWER: Yes. You have the option for Windent to host your system and your patient data online. Email us at sales@windentplatinum.com for more information.

What are the operating system requirements? Top

ANSWER: Windent Platinum runs on Windows XP Professional w/SP 3, Windows Vista Business, Windows 7 Professional operating system, Windows Server 2008, or Windows Server 2003.

If I do not have the internet, how can I check out your software? Top

ANSWER: Windent Platinum is intended to be a very intensive web based software. We strongly recommend that you contact an internet service provider (start with your phone company) and begin your internet services.

How much disk space do I need to install your software? Top

ANSWER: We recommend that each computer running Windent Platinum has at least 4 Gigs of free disk space. For the server or computer where your data resides, you should have more disk space available and you need to have additional space available for backing up your data.

How much system memory (RAM) do I need to run Windent Platinum effectively? Top

ANSWER: We recommend that each computer running Windent Platinum has at least 4 Gigs of RAM installed. The minimum RAM required is 3 Gigs.

How many computers can I run with Windent Platinum? Top

ANSWER: The software pricing is based on the number of computers needed. There is no limit and additional licenses can be purchased after initial purchase.

Can my IT vendor (computer man) help me with installation? Top

ANSWER: Yes, we can assist your IT vendor with the installation. Initial installation will be handled by our installation technician. We can assist the IT vendor with installing additional computers at a minimal charge. 

What version of Microsoft SQL Database does Windent Platinum support? Top

ANSWER: Windent Platinum supports MS SQL Server 2008 and MS SQL Server 2008 Express.

I have mySQL or Sybase SQL. Can I use these instead? Top

ANSWER: No, MS SQL Server 2008 express is provided by Microsoft at no charge and is the database that you need to use.

I have a deskjet printer. How will that work? Top

ANSWER: Deskjet printers are not recommended. You will need a laser printer that is PCL6 compatible.

What screen resolution is recommended to run Windent Platinum? Top

ANSWER: We optimized Windent Platinum to run on a 1024x768 resolution. We do not recommend lower resolutions as it will impact the usability of the software. Higher resolutions are also supported. This is your personal preference.

Will my restorative and perio charting print in color? Top

ANSWER: As long as you are printing from a color laser printer, Windent Platinum restorative charting and perio charting support color printing.