Is this a “lite” version of the program? Top

ANSWER: This offer includes the full-featured Windent Platinum program, including the 3D Charting system, the EMR system and an integration to digital x-ray or imaging. For the current list of x-ray and imaging systems that we have developed, email support@windentplatinum.com. New systems are added each month.

What features are included with the dental software? Top

ANSWER: Windent Platinum is a fully-functional system for comprehensive patient management, designed to give you control over patient scheduling, billing and treatment. It includes:

• Patient and Account Management and Reporting
• Appointment Scheduling
• 3-Dimensional Restorative Charting
• 3-Dimensional Periodontal Charting
• Electronic Medical Records (EMR)
• Image Management
• Interface to Digital X-ray or Imaging system
• Integration to Microsoft Word and Excel
• Email Communication
• Insurance Claims (dental)
• Recall Management
• Management Reporting
• Prescriptions
• Patient Health History
• Implant Tracking

Visit the Features page to view sample screen shots of these features.

How long has this software been out? Will I be a test user? Top

ANSWER: Windent Platinum has been in development for the past 4 years. It is new, and the most exciting program we have ever released! You will not be a test user. The product has been in beta testing for more than a year and it is fully functional.

Is Windent Platinum the same system as the Windent SQL program? Top

ANSWER: Windent Platinum is serviced by a completely separate group within Windent. The Windent Platinum group operates as an entirely web-based business unit, independent from the services provided for the existing Windent systems.

What is MS SQL Server Express? Top

ANSWER: Microsoft offers two versions of it's flagship relational database manager. One is offered free of charge and one requires proper licensing fees. The free version of MS SQL Server has a physical limitation of 4 GB of patient information.  This translates to 20 years of data for a typical single provider office. Windent Platinum is designed to run under both relational database managers from Microsoft. You can upgrade to the full version of the Microsoft flagship product at any time without any changes to your Windent Platinum software.

Why did you pick MS SQL instead of another database? Top

ANSWER: MS SQL was chosen over other databases for its robust features and capabilities as well as its ability to grow with your practice as needed. MS SQL is also a very widely used database manager across many industries. Getting IT assistance for MS SQL is much easier for our customers.

What payment methods do you accept for additional services? Top

ANSWER: We accept company checks, Visa, MasterCard, American Express and electronic check.

Can I file electronic claims with Windent Platinum? Top

ANSWER: Windent Platinum comes with the standard ADA form to send paper claims. However, you can submit electronic claims (dental) via Emdeon. Go to the Services page for enrollment. The cost information is below:

1. E-Claims module w/ one dental enrollment $225.00
2. Additional dental enrollments $75.00

What is the cost for sending electronic claims? Top

ANSWER: Dental Claims will be billed at the rate of $ .58 per claim (US). In Canada, the CDAnet or ITRANS submission is free.

What is the cost for sending electronic patient statements? Top

ANSWER: Electronic statement services include the paper products (statement, envelope, reply envelope), the postage and also the labor to fold, stuff, stamp and mail the statements. The cost per statement is $ .80 and the average savings on 1000 patient statements sent electronically is $ 500 per month.

What is the cost for sending text messages? Top

ANSWER: Text messaging is available for $15.00 per 100 texts, including the integration to Windent. Each text sent or received from a patient is stored in their Windent patient record.

What are the minimum system requirements? Top

ANSWER: Windows XP Professional with SP3, Windows Vista Business, Windows 7 Professional operating system, Windows Server 2008, or Windows Server 2003 with a minimum of 4 GB RAM. Server 2008 is recommended for networks.

Is my data freely accessible? Top

ANSWER: Your data belongs to you and you can access or extract it at anytime. For the safekeeping of your patient data, we recommend that you encrypt your data.

What if I choose not to continue using the software? Top

ANSWER: You can stop using the program at anytime and export your patient data into another system.

How can I get my patient data out of my existing system and into Windent Platinum? Top

ANSWER: Data conversion is offered from many other practice management software. Systems that we have converted from include: Eaglesoft, Practiceworks, Dentrix, Softdent and Easy Dental. Please contact our sales department if you have another system not listed here.

Is there a specific limit to the amount of data I can enter into the system? Top

ANSWER: You can store up to 4GB of patient data in the Windent Platinum program. For the average-size practice, this is the equivalent of about 20 years of data accumulation! Optionally, you can upgrade your MS SQL Server Express at any time to the full version of MS SQL Server for an "unlimited" capacity.

Can we get an Internet-hosted solution instead of installing the software on our PCs? Top

ANSWER: Yes. You have the option for Windent to host your system and your patient data online. Email us at sales@windentplatinum.com for more information.

What are the operating system requirements? Top

ANSWER: Windent Platinum runs on Windows XP Professional w/SP 3, Windows Vista Business, Windows 7 Professional operating system, Windows Server 2008, or Windows Server 2003.

I don't have the internet, how can I check out your software? Top

ANSWER: Windent Platinum is intended to be a very intensive web based software. We strongly recommend that you contact an internet service provider (start with your phone company) and begin your internet services.

How much disk space do I need to install your software? Top

ANSWER: We recommend that each computer running Windent Platinum has at least 4 Gigs of free disk space. For the server or computer where your data resides you should have more disk space available and you need to have additional space available for backing up your data.

How much system memory (RAM) do I need to run Windent Platinum effectively? Top

ANSWER: We recommend that each computer running Windent Platinum has at least 2 Gigs of RAM installed. Windent Platinum is designed to run efficiently with 4 Gigs of RAM and it is recommended to have at least 4 Gigs of RAM.

How many computers can I run with Windent Platinum? Top

ANSWER: The software allows you to use up to 3 computers. Additional licenses can be purchased for as many computers as you need. You may also need to upgrade your MS SQL licenses in order to install Windent Platinum on a very large network. (10 or more computers)

My installation failed or I am having difficulties. How can I get help? Top

ANSWER: Please e-mail our support department at support@windentplatinum.com to begin reporting your incidents and get assistance from our technical support department.

How do I remove Windent Platinum? Top

ANSWER: Simply go to the Control Panel/Add Remove Programs and remove Windent Platinum from there. In Windows Vista, the remove area in the control panel is called Programs and Features.

How do I start the installation if I have a CD? Top

ANSWER: When you place the CD into your CD drive, you will be prompted to autorun the installation. If this autorun does not come up after placing the CD in the drive, you can browse to the CD through My Computer and run setup by double clicking the ServerSetup.exe or ClientSetup.exe depending on which installation you need to install.

Can my IT vendor (computer man) help me with this? Top

ANSWER: Yes, your IT vendor can contact our technical support on your behalf.

I put in some test data in my system and now I'm ready to start fresh. How do I start with a clean slate? Top

ANSWER: Contact Windent technical support for assistance.

What version of Microsoft SQL Database does Windent Platinum support? Top

ANSWER: Windent Platinum supports MS SQL Server 2008 and MS SQL Server 2008 Express.

I have mySQL or Sybase SQL. Can I use these instead? Top

ANSWER: No, MS SQL Server 2008 express is provided by Microsoft at no charge and is the database that you need to use.

I have 2 Gigs of RAM. Can I try to load Windent Platinum anyway? Top

ANSWER: Windent Platinum will not perform at it's optimum level with 2 Gigs of RAM.

I have a deskjet printer. How will that work? Top

ANSWER: Windent Platinum restorative charting and perio charting will print in color with a deskjet. Windent Platinum plain paper insurance forms will need to be printed on a laser printer that is PCL6 compatible. Deskjet printers may distort your claim forms. Ideally, you need to have 2 printers. One for printing your patient chart and one for printing your claim forms and daily reports.

When I need services, I am uncomfortable with providing my credit card information over the web. What can I do? Top

ANSWER: We are equally concerned about protecting your identity.  When contacting us, be sure to provide a telephone number and we will contact you directly to obtain billing information.

What screen resolution is recommend to run Windent Platinum? Top

ANSWER: We optimized Windent Platinum to run on a 1024x768 resolution. Higher resolutions are also supported. This is your personal preference.

Will my restorative and perio charting print in color? Top

ANSWER: As long as you are printing from a color printer, Windent Platinum restorative charting and perio charting support color printing.